General Terms

Our licences

We are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence ALSI-202606064-FI2. Our General Terms and Conditions also name licence number 0000067 issued by Tobique.

The English version of the Terms is binding. A translation is provided only for convenience, and the English wording prevails if versions differ.

Who may play

To play, you need to be 18 or older and of legal age where the applicable law sets a higher limit. You are responsible for checking that online gambling is legal where you live before opening an account and whenever you use our services.

Residents of the Canadian province of New Brunswick and certain other countries cannot open an account or add funds. Restrictions can also apply to individual games because game studios may block their software by country. The Vikings and Street Fighter video slots are not available in Canada.

Sports betting

Check every selection and detail before placing a bet. Once placed, a bet cannot be cancelled by you, although we may decline a bet or cancel one that has already been accepted. Bets are settled using the official result, and maximum bet limits vary by sport and game. Bet Builder lets you combine selections from the same event in one bet slip.

Coins, Shop and Shooting Range

Coins can be earned from deposits, top places in our in-house tournaments and challenges. For deposits, Coins equal 5% of each deposit calculated on its euro equivalent.

When Coins are exchanged for Shop bonus money, you have 10 days to complete 40x wagering. At most 5x the initial bonus can be released. A 15 CAD bonus therefore releases at most 75 CAD.

Shop bonus spins must be activated in your profile and played within 7 days of purchase. Their winnings are credited as a bonus with 40x wagering to be completed within 10 days. At most 75 CAD can be released, and any excess is voided.

Shop free bets work only in Sports. Activate one within 24 hours, stake it in full, and roll over the winnings at least 3x at odds of at least 2.10 for each selection within 30 days.

Shooting Range cash prizes go to your bonus balance and carry 40x wagering. Free-spin prizes must be activated within 7 days. Their winnings also carry 40x wagering, with at most 120 CAD withdrawable and the excess deducted.

Bonus rules

When an offer has its own conditions, they win over the general Terms. A minimum deposit applies to some promotions. One offer is allowed per person, family, home address, phone number, computer and internet protocol address.

Only one bonus may be active at a time. Activating another immediately forfeits the active bonus. Promotions are closed to residents of certain countries.

Your real-money balance is wagered before your bonus balance. Casino bonus wagering must be completed within 10 days and sports bonus wagering within 30 days. After the applicable period, the bonus and its winnings are voided. If you withdraw before completing the wagering requirement, the bonus balance and its winnings are voided.

Winnings from no-deposit free spins are capped at 80 EUR and carry 40x wagering. A no-deposit casino bonus also carries 40x wagering, and at most 5x the bonus is withdrawable.

Games do not all contribute equally to wagering. Some categories contribute only part of each bet, while excluded games contribute nothing and prohibited games cannot be played with an active bonus.

Promotion abuse includes individual bets above 10 CAD before wagering is met, minimum-risk or two-tier betting, changing from low-contribution to high-contribution games after a large win, changing from high-risk to low-risk bets after a large win, delaying a game round or bonus feature to preserve value, and exploiting software, bugs or failures. Abuse voids the promotions involved and their winnings, which may also be confiscated, and may bar you from future promotions.

Deposits and refunds

We set the minimum and maximum deposit amounts. Any payment method you use must belong to you.

Deposits are generally not refunded. We may consider an exception for a technical or payment problem, but you must request it within 24 hours of the transaction. No refund is available once the deposit or its associated bonus has been used for a bet.

Withdrawals and limits

Where possible, a withdrawal returns through the method used to deposit. We may instead use another payment system. Deposited funds must be wagered at least 1x. If bets total less than the deposit, winnings can be cancelled and we may keep a 10% commission, not less than 0.75 CAD. The commission is 15% when the account was funded by bank card or bank transfer.

You may have at most 3 pending withdrawals. Requests are worked through on business days after all required checks are complete. Every withdrawal is subject to audit, gameplay review and account verification.

Your activity during the previous 90 calendar days determines your VIP level and the applicable daily and monthly limits.

• Level 1 is 750 CAD per day and 10,500 CAD per month.
• Level 2 is 750 CAD per day and 15,000 CAD per month.
• Level 3 is 1,200 CAD per day and 18,000 CAD per month.
• Level 4 is 1,500 CAD per day and 23,000 CAD per month.
• Level 5 is 2,300 CAD per day and 30,000 CAD per month.

Money in your account is not held like a bank deposit and pays no interest. After 180 days without a login, we may charge a monthly administration fee of 5 EUR. If the balance is below 5 EUR, it is taken in full. Fees stop once the balance reaches zero. You are responsible for taxes and other charges connected with your winnings.

Your account

Only one account is allowed per person, household or address, phone number or e-mail address, and internet protocol address. Duplicate accounts are closed without an option to reopen. Actions made through them are void, promotions will be cancelled and winnings are voided. Processed withdrawals can be reversed and owed back to us.

Keep your login and password private. Activity made with the correct credentials is treated as yours. Never sell, buy or transfer an account or any value connected with it.

We may ask for identity, residence, payment ownership, transaction history or source-of-funds documents. You must provide requested material within 30 days. Otherwise, payments can be withheld and the account may be suspended or closed. Checks may involve third-party providers, phone calls, face verification or other verification methods.

You may request ordinary account closure only by e-mail. The account must have no balance and no pending withdrawal. If you ask to close it while funds remain or a withdrawal is pending, those funds are voided.

Game results

Game outcomes are determined by a Random Number Generator. If the result displayed to you differs from the result recorded by the game server, the game server result prevails.

Complaints

Send your first query to [email protected]. If that response does not resolve a complaint about a gambling transaction, submit a detailed written complaint from your registered e-mail address. Include your username, full registered name and a clear explanation, together with relevant dates and times.

We aim to resolve disputes within 60 days. If you are not satisfied with the outcome, you can escalate the case to Alternative Dispute Resolution.