Responsible Gambling

Breaks and self-exclusion

Ask our support team for a break if you feel you need time away from gambling. For self-exclusion, write to [email protected], and your account is closed as soon as practicable. Tell us about any other accounts you hold with us and do not open new ones. We will make reasonable efforts to prevent new accounts, but you remain responsible for ensuring that none are opened.

Independent support

GamCare offers consultation, advice and practical help with the social effects of gambling.

Gamblers Anonymous is a fellowship whose members work on their own gambling problems and support other compulsive gamblers, with regional offices around the world.

Gambling Therapy provides support and counselling to people affected by gambling.

Keeping play as leisure

Treat gambling as leisure, not a source of income. Use only spare money that you can afford to risk. Keep track of both the time and money you spend, and do not try to recover a loss straight away. A break is appropriate whenever play stops feeling like recreation.

Notice what prompts you to play. Arguments, frustration or disappointment can create an urge to gamble, while boredom can turn a short session into a long one. Gambling alone for extended periods, borrowing money to play, or becoming unwilling to spend money on anything else are further reasons to stop and reassess.

Pay attention to changes outside play as well. Criticism from people close to you, secrecy about gambling, or feeling desperate when money runs out can indicate that it is no longer serving as leisure. If gambling leaves you depressed or suicidal, seek support rather than continuing to play.

Personal check

Consider whether any of these patterns apply to you.

• Does gambling interfere with work or school?
• Have you lost interest in family, friends or hobbies because of it?
• Have you hidden how much time or money you spend gambling?
• Do you keep playing until all your money is gone?
• Do you feel an urgent need to win back a loss?

If most of your answers are yes, gambling may be causing a problem. Contact one of the independent support organizations above for advice and help.

Minors and shared devices

Registration by anyone under 18 is prohibited and illegal. We verify the age of every customer, and winnings obtained by an underage player are cancelled.

Parents and guardians can install filtering software, such as Net Nanny, to limit children’s access to gambling content. Filters and parental controls are particularly relevant when a computer or device is shared with family members or friends who are not legally allowed to register or bet.

Keep account access away from minors when a device is shared. Filtering tools support that effort by restricting access to gambling content, while age verification applies to everyone who registers with us.