Contact Support

Before you write

Include your username so we can identify the account involved. If you are reporting an error, attach a screenshot that clearly shows what happened. A brief description of the action you took before the problem appeared will help us understand the request. If the issue concerns account information, state what needs to change and why.

Support channels

Contact us through live chat or e-mail [email protected]. Support is available 24/7 in multiple languages. Live chat answers at once, while e-mail receives a response within 24 hours.

You can use live chat before registration as well as after opening an account.

Complaints

Start by sending the issue to [email protected]. If the initial response does not resolve a complaint about a gambling transaction, send a detailed written complaint from your registered e-mail address to our complaints team.

Include your username, full registered name, a clear explanation, and the relevant dates and times. We aim to resolve disputes within 60 days. If you remain dissatisfied with the outcome, you can escalate the case to Alternative Dispute Resolution.